Deep Blue Backup
Reliability – Honesty – Integrity
By Keith Taylor, Owner & Manager of Deep Blue Backup
Deep Blue Backup is certainly in part the fulfilment of a desire for running my own business. It was also conceived out of a genuine passion for helping people solve problems & wanting to provide a useful service. Together with my own requirements for an efficient backup solution and the realisation of a growing demand for data backup generally, I branched out from my position of 18 year as web hosting administrator to set up my own business in the summer of 2018.
During my time as web hosting administrator at WiserHosting, the growing demand for various forms of dedicated backup solutions was clearly evident. Researching the array of backup technologies available on the market, I identified a genuine opportunity for adding value without having to reinvent the wheel as it were. I sought to harness and package some of the best backup software and award winning backup infrastructure and make this accessible to SMEs as well as public sector clients. The final product would be delivered with my already proven high standards of human-friendly customer service. Integrity!
With a background in Psychology and software development, and over 18 years in web hosting industry, I understand the importance of getting the balance right in the integration of technology, security and customer care. The fast pace of technology means getting to grips with ever evolving solutions, as well as the security challenges that come with these. From experience I know that security and reliability are greatly enhanced by keeping things simple – tried and tested. But I also know that these challenges are best met and overcome by both service provider and client working cooperatively. At the end of the day we are both human, believe it or not, and good human relations is not only fundamental to the provisioning of an optimum service, it is also just good business sense. Trust!
As with many cutting edge micro businesses today, Deep Blue Backup is run securely from a dedicated home office, using 265-bit encrypted VPN connectivity. I have full cyber security certification with Hiscox CyberClear – a member of Hiscox CyberClear Academy – and Deep Blue Backup is fully GDPR compliant. These certifications are reviewed regularly – and soon to be applying for the Government-backed ‘Cyber Essentials Plus’ in the very near future.
Close partnership with trusted third party service providers, including data centres in London and Bournemouth with ISO 27001 certification, enables Deep Blue Backup to access world class storage systems securely and responsibly. The automatic data replication across these data centres means that your data is not only safe, but always available. Reliability!
Basically put, if I’m putting my name to it, it has to be sound! Behind the scenes Deep Blue Backup represents a work force of about 10 to 15 strong at any one time. Having this built-in reliability along with the various automation for backups, monitoring and reporting, means less need for extra staff on premises for day to day operations. This all translates to greater accountability and standard of customer care. Not that you’ll be needing much support for the tried and tested automated backups, but if and when you do, you’ll be dealing directly with yours truly. It’s personal!
My commitment to you:
I believe in being honest with you at all times and will provide prompt and helpful support with my naturally cooperative and friendly attitude. I will never deliberately overcharge for services, and will always ensure you know what you are paying for. I will ensure that service functionality and security are always a priority and should any issues arise, will take immediate remedial action giving due notice via the Announcements page and/or support ticket. Your complete satisfaction is worth more to me than profits and therefore success of Deep Blue Backup will in large part be exemplified by your positive ‘word of mouth marketing’.
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Cyber & Data Insurance